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J.D. Power and Associates Certification.
Third year in a row.
Xerox Corporation is the first company to achieve J.D. Power and Associates Technology Service and Support Certification
three years in a row for excellence in customer service. Xerox was honored for
continuing to deliver quality technical support for its portfolio of network printers,
multifunction systems and digital copiers as well as high-end digital printing
presses.
J.D. Power and Associates - a leading global marketing information firm that
surveys customer satisfaction and product quality - evaluated the breadth of Xerox's:
- Online - web based assistance
- On Call - welcome center support
- On-site - dispatched service
In addition, auditors conducted several comprehensive visits to Xerox's North
American call centers and surveyed hundreds of customers. Recognition from J.D. Power and Associates is available only after certification
from the Service and Support Professionals Association for Excellence in Service
Operations, which Xerox received earlier this year
Read more about this great accomplishment »
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